Forward Deployed Engineer, Agentic AI

Ship and operate PolyAI enterprise dialog agents, owning customer scoping, conversational tools/guardrails, Python integrations, deployment, evaluation and improvement. Bring demonstrable production LLM agents with tool use/evals, strong Python/API engineering and several years in a technical customer-facing role that delivered real code. Take responsibility for live-system outcomes and on-call failures, explain technical/business trade-offs and use coding agents daily. Integrate CRM, booking, payment and legacy systems, troubleshoot live calls and turn customer solutions into reusable platform capabilities. SIP/IVR/CCaaS or audio, experiments/ML and regulated-industry experience are advantages. The role requires close customer, research, product and platform collaboration.