Associate Technical Support Engineer – EMEA

Provide first-line support for Dragos' critical-infrastructure cybersecurity customers across Europe. Triage and troubleshoot cases, use and verify AI-generated assistance, document findings, remain involved during escalation, help with standard upgrades and contribute peer-reviewed KCS knowledge articles. Participate in a weekend on-call rotation, approximately once monthly. Bring one to three years in technical support, IT or a customer-facing technical role, or equivalent demonstrated ability; strong troubleshooting, calm enterprise communication and ownership; and Linux/networking familiarity or a willingness to learn rapidly. Day-to-day AI use requires sound verification judgment. Salary is GBP 35,000 plus equity and benefits; employment requires a background check.