Technical Success Manager

Help Zscaler customers achieve technical outcomes with cloud and security solutions, combining strategic advice, practical problem-solving and collaborative account support. Native or bilingual German is required, alongside foundational AI/ML knowledge and experience applying, securing or positioning AI solutions. Bring at least three years in a customer-facing delivery/success/account/engineering role and three years in cloud architectures, web security, networking or infrastructure. Understand HTTP, SSL/TLS, FTP and DNS and communicate persuasively with internal and external stakeholders. AI-powered security analytics and deep SD-WAN/MPLS/SWG/DLP/VPN/CASB expertise are advantages. Ownership, adaptability, candid teamwork and continuous learning are central to the role.