Manager, Assigned Support Engineering (EMEA)

Lead GitLab's EMEA assigned-support engineers serving strategic production-critical customers. Develop people, manage escalations, improve service processes and align account, sales and customer-success expectations using metrics and feedback. Bring at least five years in technical support and two managing customer-facing technical teams, high-touch enterprise support or professional-services experience, and a strong Linux/web-application foundation. Clear asynchronous writing, cross-team influence, customer recovery, remote-team leadership and mentoring are essential. Be available occasionally outside normal hours, including weekends, for critical incidents. Git/DevOps/GitLab familiarity and experience across GitLab hosting models are helpful; comfort with an evolving service is required.