Customer Success Manager

TRM Labs is recruiting a Customer Success Manager for remote work focused on AI, senior, Customer Support, Sales. TRM’s platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks Your mandate is not just to manage accounts—The successful candidate will help establish the playbook, define what success looks like, and drive a product-led growth motion that turns new customers into long-term, expanding partners – Build and ship a v1 onboarding playbook within the first 30 days—a practical, working version built from early customer engagements that can be iterated as you learn what drives adoption across international customer segments